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Managers Excellence Program

Add value to your company with a management team focus on processes and people development aimed at optimizing the value of your business through your people. Establish models and processes to maximize the potential of your people . Align your organization at all levels, keep your objectives and goals aimed at optimizing the value and maximize the most valuable assets of your company; people. Lead a service excellence team proactively.

Who can participate?

  • Managers

  • Supervisors

  • Team Leaders

  • Coordinators

We will help you:

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Develop Customer Centric Leaders.

Focus your organization and lead.

  • Create a customer centered culture

  • Focus on the leader’s role in service excellence

  • Develop coaching strategies for customer service

  • Set goals and expectations

Learn how to:

  • Delegate for service

  • Provide constructive feedback

  • Communicate to inspire

  • Measure service impact

  • Manage financials of customer service

  • Create a work schedule